What This Policy Covers, Line by Line
This policy sets out what we collect when you hold an account, why it is held, and how you can ask us to correct or remove it. We ask for the minimum the account needs: your name, date of birth, a phone number, an email address,
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and the mobile wallet number you pay from. When you deposit through bKash, Nagad, Rocket or Upay, we keep the transaction reference the wallet sends back. We never ask for your wallet PIN and never store it. Where a card is used, the number goes into
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the payment partner's own screen, so it does not sit on our servers. Device data is the other half. We log the handset, the browser, a city-level location and the pages you opened — the cricket markets you checked, the slots you launched — because that
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is how a login from an unfamiliar phone gets caught before your wallet is touched. That log is tied to your account, not sold on. How long any of this stays depends on where you are. Age rules, record-keeping duties and deletion windows differ between countries,
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so what applies to you comes down to your local law and the eligible regions your account was opened in. Where the rules ask for less, we hold less. Where they ask for more, we hold it for the period they set and then clear it.
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Write to us about any of it — ask what we hold, ask for a copy, ask for a correction, or ask us to close the account and remove what we are free to remove.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.